Frequently Asked Questions
Everything you need to know about our premium home textiles.
What materials are used in KoalaCloth products?
We prioritize comfort and sustainability by using 100% organic cotton, premium bamboo fibers, and high-thread-count linens designed to last.
How long does shipping take for home decor items?
Standard shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Can I return my items if they don't match my decor?
Yes, we offer a 30-day risk-free return policy. If you are not satisfied with your purchase, you can return it in its original condition for a full refund.
Are your textiles machine washable?
Most of our products are machine washable. We recommend washing on a cold, gentle cycle and tumble drying on low to maintain the fabric's integrity.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by location.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.