Returns & Exchanges
At KoalaCloth, we want you to love your home textiles, which is why we offer a 30-day return window for all unwashed and unused items. If your purchase doesn't perfectly complement your space, we are here to make the return process as cozy and effortless as possible.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are securely protected for transit.
Label and Ship
Download and print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing